When it comes to refunds, Google's policy is that you have to fill out a specific form (attached below):
https://support.google.com/adwords/contact/click_quality

Google allows the submission of this form once every two months.

We've now automated the submission process for you!
As part of our Standard and Premium services, the system will now automatically submit these refunds claims for you every 2 months.
Furthermore, not only will it submit the application for you, but it will also attach our comprehensive ad clicks reports to it for the recorded last 2 months.

Getting started with this is super simple.

Go to "Settings"--->"Domain setup"--->"Enable Auto Refunds and turn the feature on!


You may still submit the reports manually by clicking the Refund claims button and then downloading the report through the manual refund claims button

Please note that this service is only available to STANDARD and PREMIUM plan customers and requires an active connection to your adwords account.

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