When it comes to refunds, Google's policy is that you have to fill out a specific form (attached below):
https://support.google.com/adwords/contact/click_quality

Google allows the submission of this form once every two months (a lower time interval could prompt them to tag your AdWords account as problematic and shut it down).

We've now automated the submission process for you!
As part of our Standard and Premium services, the system will now automatically submit these refunds claims for you every 2 months.
Furthermore, not only will it submit the application for you, but it will also attach our comprehensive ad clicks reports to it for the recorded last 2 months.

Getting started with this is super simple.

Go to "Settings"--->"Domain setup"--->"Enable Auto Refunds and turn the feature on!


You may still submit the reports manually by clicking the Refund claims button and then downloading the report through the manual refund claims button

That being said, statistically speaking, Google refunds about %20 of all refund applications submitted to them and of those %20, only about %12 of the claim is actually refunded.

That is why actively blocking click fraud is a much better practice that will save you a lot more money in the long run.

Please note that this service is only available to STANDARD and PREMIUM plan customers and requires an active connection to your adwords account.

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