The first thing is to download the report. Go to Tools -> Refund Claims and download the report file.
2. Next, head on over to Google's official refund claim page Link. You will be asked to log into your respective Google account if you haven't done so yet.
Contact name - Submit your full name
Contact email - The email at which you would like to receive Google’s response
Account Login Email ID - This should be your registered Google Ads login email and should be filled in automatically.
Google Ads Customer ID – Your Google Ads client ID. Make sure NOT to submit your MCC ID in case you are logged in through an MCC account currently.
Date when the suspicious activity began – Start date of the report
Date when suspicious activity ended – End date of the report
Campaigns affected - All
Add additional - All
Ad Groups affected - All
Keywords affected - All
Did you recently opt into the Google Display or Search Networks? - Answer accordingly
Were any of your ads approved in the past month? - Answer accordingly
Did you recently increase your budget or bids? - Answer accordingly
Have you checked for invalid clicks in your account? - Answer accordingly, the default answer should be yes.
Summary of the issue - “Please see the attached form for fraudulent activity and check our account”
IP addresses – leave empty, included in the report
Suspicious sites – Leave empty
Attach a copy – upload the report that you have download in step 1
How would you like a Google expert to respond? – Email me
Email CC- submit your email address again or someone else’s who you would like to receive Google’s response.
3. Now, all that is needed is to click the submit button.
If you have any further questions our support team is available to answer them via chat.